All of our orders are shipped from our Fabric Manufactures in China, which means packages must be cleared by local customs as they enter your country. We use DHL Express for all orders and they have advised deliveries may take up to 5-10 working days at the moment. All non-sample orders are traceable, and a track and trace link will be sent to you via email once you complete your purchase.
SHIPPING
Print on demand fabric
Our new printing method for Print On Demand orders may experience delays due to the expected surge in orders during the initial months. We anticipate that the printing process will take approximately 2-3 weeks, with an additional 5 days required for shipping. Once our operations are fully optimized, we estimate that the printing process will take 12 weekdays, followed by 5 days for shipping.
Clothing & Accessories
All products will take approximately 2-4 business days to complete from the time of purchase. Christmas & sale time 3-10 working days. Pre-orders can take 1 to 3 weeks depending on the demand. If you require your purchase sooner, please contact Doops Designs or add express shipping to your order.
AUSTRALIAN CUSTOMERS
All parcels are sent via Australia Post in a satchel that comes with a tracking number. Please allow the standard 3 - 5 business days for your order to arrive & can take at Christmas time 5-8.
INTERNATIONAL CUSTOMERS:
All items will be sent via standard airmail, in tough bags or satchels depending on the size. Please allow the standard 2 - 3 weeks for your order to arrive. All orders are updated with a tracking number once shipped. Insurance is an additional cost we recommend on large orders.
The shipping charge is a flat rate of $35 AUD in most countries though New Zealand is a flat rate of $20 AUD.
Please note we are not responsible for any additional duties or taxes that need to be paid on your parcel before you receive it. Please check your local laws before ordering.
For all orders please make sure you provide a secure delivery address as we can not be held responsible for the unfortunate loss of parcels after they have left our studio.
